Return & Refund Policy — Not Dead Designs

Returns

Because every item is made-to-order and printed specifically for you at the time of purchase, we do not accept standard returns for reasons such as incorrect size ordered, change of mind, or buyer's remorse. Please review our size charts and product descriptions carefully before ordering.

Exceptions / Non-Returnable Situations

All sales are final except in the case of items that arrive damaged, defective, or misprinted. There are no other exceptions (no sale items, gift cards, or custom items apply, since all items are custom-made).

To be eligible for a replacement or refund under this exception:

• You must contact us within 30 days of the delivery date
• You must provide your order number and clear photos of the issue (and the shipping label/packaging, if the item arrived damaged)

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right with a replacement or refund.

Incorrect Address / Undelivered Packages

Please double-check your shipping address at checkout — we're not responsible for orders shipped to an address entered incorrectly by the customer. If a package is returned to sender due to an incomplete or incorrect address, we can reship it, but the customer covers any additional shipping cost.

If your order shows as delivered but you didn't receive it, please check with neighbors and your local carrier first. If it's still missing after 7 days, contact us and we'll help investigate.

Refunds

Once your claim is approved, we'll process your refund within 5–10 business days to your original payment method. You'll be notified once it's issued. Please note it can take additional time for your bank or credit card company to post the refund.

How to Start a Claim

Email us at notdeaddesigns@gmail.com with your order number and photos (if applicable). Please don't attempt to mail items back to us — because our products are drop-shipped and produced by our printing partner, we're not able to accept physical returns at a retail location.

Contact Us

If you have any questions about this policy, contact us at notdeaddesigns@gmail.com.

---

This policy applies to all orders placed through notdeaddesigns.com and is provided in addition to any rights you have under applicable consumer protection law.